Intensive Case Management Services (ICMS) and Tenancy Support Services for Federal Voucher Holders

HEALTH SERVICES

County Spending Category

1.1 Housing for People Experiencing Homelessness

Federal Expenditure Category

Long-term Housing Security: Services for Unhoused Persons

Project Launch Date

10/17/2021

Anticipated End Date

09/30/2026

Interpretation Languages
  • Armenian
  • Cambodian (Khmer)
  • Farsi
  • Korean
  • Russian
  • Spanish
  • Tagalog/Filipino
  • Thai
  • Mandarin
  • Cantonese
  • Vietnamese
  • Arabic
  • Hindi
  • Japanese
  • ASL

Project Contacts

Indicators & Metrics to Date

  • Case Managers submit enrollment form to Brilliant Corners for active TSS or ICMS enrollments.
    2478
  • Case managers will connect participants to supportive services, such as mental health & medical care, SUD services, community supports, etc.
    2454
  • Provide tenancy supports, such as move-in activities and landlord mediation.
    8
  • Provide at least quarterly check-ins with participants for at least two years.
    24796
  • Case managers will support participants with identifying, securing, and maintaining permanent housing.
    2355

Populations Served

  • People Experiencing Homelessness
  • People with Disabilities
  • Systems Impacted Individuals
  • Systems Involved Individuals
  • Individuals Experiencing Mental Health Disorders
  • Individuals Experiencing Substance Use Disorders

Project Description

The Department of Health Services (DHS) Intensive Case Management Services (ICMS) and Tenancy Support Services (TSS) for Federal Voucher Holders project provides housing support and services to clients in Housing for Health (HFH), DHS’s Permanent Supportive Housing (PSH) program. Clients served by this project are experiencing homelessness and have a chronic illness and/or physical disability or are high utilizers of DHS services. ICMS are designed to be flexible to meet the complex needs of people experiencing homelessness. These services assist clients in achieving and maintaining their health, mental health, and housing stability. TSS provide an extra source of support to the landlords and clients participating in HFH by providing on-call services to landlords, support to ICMS case managers, and building monitoring to ensure that units are safe places to live. People experiencing homelessness are most impacted by any negative economic downturn, and studies have further shown that communities of color were the most impacted by the economic consequences of COVID-19. Because HFH uses the Los Angeles County Coordinated Entry System (CES), which incorporates an equity framework to match households to these resources, ICMS/TSS resources will flow to the households and communities most negatively impacted by the COVID-19 pandemic.

Goals & Objectives

Goal Description By September 30, 2026, ensure that 1,500 unhoused families and/or individuals in Los Angeles County are provided Intensive Case Management Services(ICMS)/Tenancy Support Services (TSS), which include wrap around services to help with the participant’s housing, health, mental health, substance use, money management, community building, familial and friendly support system and more.

Objective Description Provide services in all 8 Service Planning Areas through parterning with trusted CBOs, which will deliver Intensive Case Management Services (ICMS)/Tenancy Support Services (TSS) and assist with identifying, securing, and maintaining permanent housing for vulnerable people experiencing homelessness.

Activity Description For the 1,500 American Rescue Plan Act funded slots, partner with Brilliant Corners to provide Tenancy Support Services (TSS) and with 75 CBOs to provide Intensive Case Management Services (ICMS).

Indicators

# Type Name Baseline Target
2 Service Delivery Case managers will support participants with identifying, securing, and maintaining permanent housing. 1500.00
4 Service Delivery Case Managers submit enrollment form to Brilliant Corners for active TSS or ICMS enrollments. 1500.00
6 Service Delivery Case managers will connect participants to supportive services, such as mental health & medical care, SUD services, community supports, etc. 1500.00
8 Service Delivery Provide at least quarterly check-ins with participants for at least two years. 10000.00

Outcome Description Improve the housing security and stability of 1,500 participants in Los Angeles County by identifying, securing, and maintaining permanent housing.

Indicators

# Type Name Baseline Target
2 Service Delivery Case managers will support participants with identifying, securing, and maintaining permanent housing. 1500.00
8 Service Delivery Provide at least quarterly check-ins with participants for at least two years. 10000.00

Outcome Description Improve the overall health of the 1,500 newly housed participants in Los Angeles County.

Indicators

# Type Name Baseline Target
6 Service Delivery Case managers will connect participants to supportive services, such as mental health & medical care, SUD services, community supports, etc. 1500.00
8 Service Delivery Provide at least quarterly check-ins with participants for at least two years. 10000.00

Outcome Description Reduce lifetime imprisonment rates of the 1,500 newly housed participants in Los Angeles County.

Indicators

# Type Name Baseline Target
6 Service Delivery Case managers will connect participants to supportive services, such as mental health & medical care, SUD services, community supports, etc. 1500.00