Alternative Crisis Response
MENTAL HEALTH
1.3 Care First, Jails Last
Federal Expenditure CategoryMental Health Services
07/01/2022
Anticipated End Date12/31/2026
Supported Languages
- Armenian
- Cambodian (Khmer)
- Farsi
- Korean
- Russian
- Spanish
- Tagalog/Filipino
- Thai
- Mandarin
- Cantonese
- Vietnamese
- Arabic
- Hindi
- Japanese
- ASL
Project Contacts
-
Reuben Wilson
Indicators & Metrics to Date
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Solicit contractor to operate 988 Call Center following local hiring policies and procedures0
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Onboard contractor to operate 988 Call Center0
-
Develop policies, procedures, and related training and communications to ensure appropriate and efficient triage and overall operations.0
-
Implement Appropriate Triage Processes0
-
Provide Technical Assistance to Route Callers Appropriately0
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Implement process to transfer 988 callers to ACCESS for further mental health resources0
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Develop framework for 911 to 988 call diversion0
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Expand implementation of 911 to 988 call diversion0
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Implement 911 and 988 platform integration0
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Solicit and contract with provider to provide mobile crisis response services0
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Onboard providers to deliver mobile crisis services during overnight, weekend, and holiday hours0
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Expand contractor capacity to increase coverage during overnight, weekend, and holiday hours0
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Develop and implement policies and procedures for contracted mobile crisis service providers1
Target Populations
- Systems Impacted Individuals
- Systems Involved Individuals
- Individuals Experiencing Mental Health Disorders
Project Description
The Alternative Crisis Response (ACR) project provides a focused response from the Department of Mental Health for individuals experiencing a mental health, substance use, and/or suicide-related crisis or emergency. Through the 988 call center, DMH offers mental health crisis services as a preferred alternative to the use of 9-1-1 or law enforcement involvement. The 988 Call Center is meant to be a centralized point of access where it does not matter what the need is for individuals seeking crisis services, either on their behalf or on behalf of a family member, friend, or neighbor. The project also expands the availability of mobile crisis intervention teams to respond in-person to individuals in the community experiencing behavioral health crisis. While this project is part of a national effort, there is a recognition that the pandemic has exacerbated emotional distress among the LA County population disproportionately impacted by the COVID-19 pandemic. The County experienced a marked increase in incidents individuals experiencing behavioral health crisis since the start of the COVID-19 pandemic. As a result, the County experienced an increased burden upon law enforcement, paramedics, hospitals, and emergency rooms to support individuals in crisis. The ACR project seeks to increase the availability of mental health support for individuals in crisis with more appropriate care options.
Goals & Objectives
Indicators
# | Type | Name | Baseline | Target |
---|---|---|---|---|
1 | Performance | Solicit contractor to operate 988 Call Center following local hiring policies and procedures | 1.00 | |
1 | Performance | Onboard contractor to operate 988 Call Center | 1.00 |
Indicators
# | Type | Name | Baseline | Target |
---|---|---|---|---|
1 | Performance | Develop policies, procedures, and related training and communications to ensure appropriate and efficient triage and overall operations. | 1.00 | |
1 | Performance | Implement Appropriate Triage Processes | 1.00 | |
1 | Performance | Provide Technical Assistance to Route Callers Appropriately | 1.00 |
Indicators
# | Type | Name | Baseline | Target |
---|---|---|---|---|
1 | Performance | Implement process to transfer 988 callers to ACCESS for further mental health resources | 1.00 | |
1 | Performance | Develop framework for 911 to 988 call diversion | 1.00 | |
1 | Performance | Expand implementation of 911 to 988 call diversion | 1.00 | |
1 | Performance | Implement 911 and 988 platform integration | 1.00 |
Indicators
# | Type | Name | Baseline | Target |
---|---|---|---|---|
1 | Performance | Solicit and contract with provider to provide mobile crisis response services | 1.00 | |
1 | Performance | Onboard providers to deliver mobile crisis services during overnight, weekend, and holiday hours | 1.00 | |
1 | Performance | Develop and implement policies and procedures for contracted mobile crisis service providers | 1.00 | |
1 | Performance | Expand contractor capacity to increase coverage during overnight, weekend, and holiday hours | 1.00 |